AI phone answering for restaurants that takes every table booking
During service, the phone is the first thing to go unanswered. VokaLQ takes the reservation calls while your floor staff work the floor, booking tables, answering the same four questions about timings and parking, and keeping a record of every guest who rang.
In short
- Takes reservations, changes and cancellations during service, without anyone leaving the pass.
- Answers the timings, parking and large-group questions on its own.
- Several calls at once, so the Friday rush does not ring out.
- Confirms the table on WhatsApp before the caller hangs up.
- Speaks Malayalam, English, Tamil, Hindi and Arabic.
caller Table for eight tonight — do you still have anything around nine?
vokalq Nine is full, but I can seat eight at 9:30 on the terrace. Shall I hold it?
caller That works. Under Rehan.
- Language
- English
- Party
- 8 covers
- Booked
- Tonight 21:30 · terrace
- Guest
- Rehan · returning
- Confirmation sent
The pass was slammed. Nobody typed any of this.
The dinner rush is when the bookings call
The busiest hour on the floor is the busiest hour on the phone, and they are the same hour. A booking call that rings out during service is a table that stays empty later in the week.
Most of those calls are short. Availability, timings, whether you take a party of eight. They only need somebody free enough to pick up.
What VokaLQ handles
Reservations get taken and confirmed on the call, with the party size, time and name written into your book. Guests who want to change or cancel are handled the same way, which matters more than the booking itself, a cancellation that arrives as a voicemail after closing is a table you could have resold.
It also clears the routine questions without anybody leaving the pass.
- Table reservations, changes and cancellations.
- Opening hours and last orders.
- Whether you can seat a large group tonight.
- Directions, parking and delivery questions.
Guests answered in their own language
VokaLQ speaks English, Malayalam, Tamil, Hindi and Arabic. For a restaurant taking calls from tourists and locals in the same evening, that means the same standard of answer either way.
Every guest who rings ends up in the CRM, so a regular is recognised on the next call rather than starting from nothing.
A table for twelve, on a Saturday, at eight
Routine reservations are the easy half. The call that decides whether phone answering is worth anything is the large party at peak time, because it is the booking worth the most and the one nobody is free to take.
VokaLQ answers it and gets the things that determine whether it is possible at all: how many people, what time, whether they will split across tables, whether it is a birthday or a business dinner, and a number to call back on.
What it does not do is promise the table. Seating twelve at eight on a Saturday is a judgement about your floor on that night, and that judgement is yours. The caller is told plainly that a large party needs confirming, and the enquiry reaches you as a written summary with a callback attached rather than as a voicemail somebody plays back at eleven.
The difference is that you are deciding on a full booking request while the guest is still expecting to hear from you, instead of finding out about it after service when they have already called somewhere else.
Speaks English · Malayalam · Tamil · Hindi · Arabic · plans from ₹5,499/month