An AI receptionist for clinics that answers every patient call
Patients call when something hurts, not when your front desk is free. VokaLQ answers those calls in under a second, at 10pm, on a Sunday, or while your receptionist is checking in the person standing in front of them, books the appointment, and leaves a record of the conversation in your CRM.
In short
- Answers patient calls 24 hours a day, including evenings, Sundays and public holidays.
- Books, reschedules and cancels in your calendar during the call, and confirms on WhatsApp.
- Speaks English, Malayalam, Tamil, Hindi and Arabic, and handles mixed Malayalam-English.
- Anything clinical becomes a callback task for your team with the full transcript attached.
- Also calls out: appointment reminders, and a feedback call after the visit.
caller Is the dentist working tomorrow? My tooth has been bad since morning.
vokalq Dr. Nair starts at 10. The first free slot is 11:00 — shall I hold it for you?
caller Yes please. Anand, 98470 44XXX.
- Language
- English
- Intent
- Same-week appointment
- Booked
- Mon 11:00 · Dr. Nair
- Urgency
- Flagged — in pain
- Confirmation sent
The clinic was closed. Nobody typed any of this.
The calls a clinic actually loses
A missed call at a clinic is rarely a missed call. It is a patient who rang three clinics and booked with whichever one picked up. By the time someone works through the voicemail the next morning, that appointment belongs to somebody else.
The pattern is predictable enough to plan around:
- Evenings and weekends, when the phone rings and nobody is there to answer it.
- The first hour of the morning, spent returning calls instead of seeing patients.
- Peak clinic hours, when every line is busy and the front desk is already talking to someone.
- Cancellations that arrive as voicemail, so the slot goes unfilled instead of being offered to the next patient.
What VokaLQ does on a patient call
The call is answered on the first ring. VokaLQ opens with a recording disclosure, listens, and speaks back in whatever language the patient used, English, Malayalam, Tamil, Hindi or Arabic, including the mix of Malayalam and English most people actually speak.
From there it handles the booking itself. It checks what is free, offers the patient a slot, writes the appointment into your calendar, and confirms it. Rescheduling and cancellations work the same way, which means an evening cancellation frees the slot in time for it to be used.
Everything said on the call is written into the CRM: who rang, what they wanted, what was agreed, and what happens next. Nothing depends on somebody remembering to write it down.
Calls that need a person still reach a person
An AI receptionist should not be trying to handle a medical question, and this one does not. When a call needs clinical judgement or a human decision, VokaLQ takes the details, notes the reason, and passes it on with the full context of what was said.
The difference from voicemail is that your team gets a written summary and a callback task rather than thirty seconds of audio to decipher.
Recording, consent and patient records
Every call opens with a clear disclosure that it is being recorded, in line with Indian telecom norms. The recording and the transcript are kept for your records.
Patient records stay yours. They live in your CRM, they are exportable whenever you want them, and VokaLQ does not sell or share them.
Speaks English · Malayalam · Tamil · Hindi · Arabic · plans from ₹5,499/month