An after-hours answering service that books the appointment, not just the message
Your front desk goes home at six. The calls do not stop at six, they cluster there, because the evening is when your customer is finally free to ring. VokaLQ answers your existing number from closing time to opening time, in English, Malayalam, Tamil, Hindi or Arabic, books what can be booked, and has the whole night waiting on your dashboard before the first person walks in.
In short
- Covers the hours nobody is at the desk: evenings, nights, weekends and public holidays.
- It books the appointment rather than taking a message, and confirms it on WhatsApp.
- Nights only, or the full twenty-four hours — the line is forwarded outside your working hours.
- More than one call at a time, so a second caller is not sent to voicemail. How many is set by your plan.
- Everything from overnight is on the dashboard before the first person arrives.
caller നാളെ രാവിലെ ഒരു appointment കിട്ടുമോ? ഇന്ന് വിളിക്കാൻ പറ്റിയില്ല.
vokalq രാവിലെ 10:30-ന് ഒഴിവുണ്ട്. അത് പിടിച്ചുവെക്കട്ടെ?
caller മതി. പേര് സുനിൽ, ഈ നമ്പർ തന്നെ.
- Answered in
- 0.9s · after hours
- Language
- Malayalam
- Booked
- Mon 10:30 AM
- Confirmation sent 21:48
- Waiting at 9 AM
- Nothing — already booked
Nobody was at the desk. The slot was sold anyway.
The hours you are actually losing calls in
A missed call after closing time is rarely one call. The person ringing at nine at night has your number and three others open in front of them, and whichever one answers gets the booking. Nobody rings back a business that did not pick up.
The losses cluster in the same places every week:
- Weekday evenings, once the desk is empty but the phone is still on.
- Weekends and public holidays, when the enquiry is most likely to be a new customer.
- The hour before you open, when yesterday’s voicemail is competing with today’s walk-ins.
- Late cancellations, which arrive as voicemail and leave the slot unsold rather than freeing it.
| Answers at 2am | Books the appointment | Ends up in your CRM | |
|---|---|---|---|
| Voicemail | Takes a message | No | Only if somebody types it up |
| Diverting to a mobile | Whoever is awake | Sometimes | Only if somebody types it up |
| Human answering service | Yes | Rarely — usually a message | Sent on as a message |
| VokaLQ | Yes | Yes, in your calendar | Written during the call |
What happens to a 9:40 PM call
It is answered on the first ring. The agent opens with the spoken notice that the call is recorded, listens, and replies in whichever of the five languages the caller used, including the mix of Malayalam and English most phone conversation in Kerala actually consists of.
Then it does the work rather than taking a message about it. It checks what is free, offers a time, books it, and sends the confirmation on WhatsApp before the caller has put the phone down. Rescheduling and cancelling work the same way, which is what makes an evening cancellation useful instead of expensive.
More than one call can be in progress at a time, so the second caller at 9:41 is not sent to voicemail. How many at once is set by your plan rather than unlimited.
Nights only, or the whole day
The line can be forwarded to VokaLQ outside your working hours and stay with your team inside them, so nothing changes about how the phone is answered while somebody is there to answer it. There is nothing to switch on at six and nothing to switch off at nine in the morning.
Or it runs the full twenty-four hours, which is the right setup when the phone also goes unanswered during the day because everyone is with the customer in front of them. Nights, weekends and holidays are the same thing to it either way.
The morning handover
Everything that came in overnight is on the dashboard as a list: what was booked, who asked to be called back, which enquiries were captured, and the full transcript of each call next to its recording.
The difference from an answering machine is that most of the night needs no action at all. What is left is a short list of callbacks with the reason already written down, instead of a voicemail box somebody has to sit through.
Speaks English · Malayalam · Tamil · Hindi · Arabic · plans from ₹5,499/month