Every call and every WhatsApp, answered and remembered.

VokaLQ is an AI voice agent with a CRM built into it. It answers your business phone calls in real time and places them too, replies to your WhatsApp messages, speaks to each customer in their own language, books appointments, runs outbound enquiry and feedback campaigns, registers complaints as cases, and writes every conversation onto one customer record that then handles the follow-up. Reception, appointments, campaigns, leads, feedback and complaints are separate modules, switched on for the ones your business actually runs.

Five: English, Malayalam, Tamil, Hindi and Arabic. It handles mixed Malayalam-English (Manglish) the way people actually speak it on the phone, including switching mid-sentence. The caller picks a language on the first turn and it stays in that language for the rest of the call. More languages are planned.

Yes. The same receptionist answers on your WhatsApp Business number, reading from the same knowledge base and writing to the same customer record as the phone line. It replies to typed messages and to voice notes, and can answer back as a voice note in the same voice callers hear on the phone. It also sends booking confirmations and reminders.

Every caller and messager becomes a customer profile with their full history across phone and WhatsApp. On top of that: a leads pipeline carrying what each caller wanted, their city and a callback number, with everything they said written onto the record; follow-ups, callbacks and tasks that schedule themselves; outbound campaign and feedback calling; and a full call log with recordings, transcripts and analytics. The CRM is included in every plan, not sold separately.

Yes. Upload a contact list and the agent calls every number on it — enquiry follow-ups, appointment reminders, feedback calls, registration and admission drives. Each call comes back with an outcome, and the result is written onto that customer’s record. It calls your own contacts, not a bought list: outbound calling to Indian numbers needs DLT/TRAI registration, the consent of the person being called, and the permitted 9 AM to 9 PM window, and we set that up with you rather than around you.

Yes. The agent asks your qualifying questions on the call and marks each one — interested, not interested, call back later, booked. The interested ones land in a pipeline with their intent, city and callback number already filled in, so your team calls a shortlist instead of a spreadsheet.

Yes. Feedback calling is its own module. The agent rings customers after the visit or the delivery, asks what you want asked, and files each answer against that customer, so a complaint and a compliment both land on a real record instead of in a form nobody reads.

Yes. The complaints module registers each call as a case: a category, the place it happened, a six-stage pipeline from new to resolved, and an append-only follow-up trail your staff add to. It works in Malayalam as well as English, and the board exports to CSV for the monthly report.

Yes. The line can be forwarded to VokaLQ outside your working hours and stay with your team inside them, or run the full twenty-four hours if the phone is busy during the day too. Nights, weekends and holidays are the same thing to it, and everything that came in overnight is on the dashboard before the first person arrives.

Plans start at ₹5,499 per month, plus a one-time setup fee from ₹3,000. Plans are sized by call volume rather than by user, so the right tier depends on how many calls a day you take. Tell us roughly and we will quote it. The phone line, the WhatsApp agent and the CRM are all included at every tier.

Yes. It takes the booking during the call, checks what is actually free, writes it into your calendar, and confirms it with the customer on WhatsApp before they hang up. It handles rescheduling and cancellations the same way, so an evening cancellation frees the slot in time for it to be filled.

Yes. We can clone a voice for your line during setup — yours, or whoever you want your business to sound like — from a short sample they record. It then answers every call in that voice, in all five languages. We only ever clone a voice with the consent of the person it belongs to, and we do not clone a voice you do not have the right to use. If you would rather not, there is a range of ready-made voices to pick from instead.

Every call opens with a spoken disclosure to the caller that it is being recorded, in line with Indian telecom norms. The recordings, transcripts and customer records stay in your account, are exportable in full at any time, and are never sold or shared.

It does not improvise. A question it cannot answer from your knowledge base becomes a callback task with the caller, the reason and the full transcript attached, so your team picks it up with the context rather than thirty seconds of voicemail audio to decipher.

Businesses that lose money to missed calls, and businesses with more calls to make than people to make them. Clinics, salons and spas, real estate agents, home services and restaurants are the clearest fits for the inbound side; institutes running enquiry and admission drives, companies collecting feedback after a service, and offices taking complaints on the phone are the clearest fits for the outbound and case-handling modules.